Westray Recruitment View more

Customer Service Coordinator

Vacancy Details

Location:
Gateshead
Type:
Permanent
Salary:
Up to £26,000 p/a
Posted:
23/02/2024
Job Reference No:

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WHAT IS IN IT FOR YOU?

  • Permanent role
  • Salary up to £26k, depending on experience
  • 25 days holiday plus statutory bank holidays
  • Working hours Monday to Friday, 9am – 5pm
  • Sick pay scheme
  • Access to discounts at retailers etc
  • Employee assistance app which includes wellbeing and counselling services
  • Employee of the month
  • Life assurance x4 annual salary (if you pay in to the pension scheme)

THE BUSINESS

We have the pleasure of supporting a well-known print business who are seeking 3 Customer Service Coordinators to join them on a permanent basis, due to internal promotions within the business. They are very much a values led business with Integrity, Relationships, Accountability, Teamwork and Respect, being at the heart of everything they do.

THE ROLE

You will be responsible for delivering a first class service to customers through excellent management of a portfolio of accounts, that you will be allocated. You’ll also be required to have close interaction with planning/production/operations to ensure the business provides a high level of customer service at all times. Your duties will include but not be limited to:

  • Efficient and effective continuous improvement on your portfolio of accounts
  • Delivering a high quality customer experience to each and every customer, in line with the business objectives and the department’s overall targets and goals
  • To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
  • Ensuring attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
  • Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
  • Identifying issues and recommending adjustments or resolutions in order to rectify any issues
  • Providing in a concise and timely manner, to both customers and members of the company
  • Work closely with the external account manager to meet customer needs and expectations

THE PERSON

  • It is preferred that you have worked within the print/packing or FMCG sector
  • Strong commercial awareness and business acumen is essential
  • Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
  • The ability to organise, plan and prioritise workload to achieve targeted KPI’s
  • Ability to identify opportunities for process improvements
  • Ability to review procedures, ensuring they are fit for purpose and improve where required

TO APPLY

Please send your updated CV to Kieran Gill or apply direct by calling Westray Recruitment Group

Hi, I’m Kieran Gill, for more information or to discuss this role, contact me today on:

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